Privacy Policy
Welcome to ZIORN . We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, create an account, or purchase our products. By accessing or using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us when placing an order, creating an account, subscribing to our newsletter, contacting customer support, or participating in promotions. This information may include your full name, email address, phone number, billing address, shipping address, payment details (processed securely by our payment partners), and any information you provide while communicating with us.
We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device information, operating system, pages visited, time spent on our website, referral source, and other browsing behaviour through cookies and similar technologies.
How We Use Your Information
We use your information to process and fulfil your orders, arrange shipping and delivery, communicate order confirmations and tracking updates, respond to customer enquiries, provide customer support, personalise your shopping experience, improve our website, analyse website performance, detect and prevent fraudulent activity, comply with legal obligations, and send promotional emails or newsletters if you have chosen to receive them. We only collect and use information that is necessary to operate our business and serve our customers.
Payment Information
Your payment security is important to us. We do not store your complete debit card, credit card, UPI, or banking information on our servers. All payments are securely processed through trusted third-party payment gateways that use industry-standard encryption and security measures.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us remember your preferences, maintain your shopping cart, understand how visitors use our website, improve website functionality, measure marketing performance, and personalise content. You may choose to disable cookies through your browser settings; however, some features of the website may not function properly.
Third-Party Services
We may share limited personal information with trusted third-party service providers who assist us in operating our business. These may include payment gateways, shipping and logistics providers, website hosting services, analytics providers such as Google Analytics, email marketing platforms, customer support tools, and advertising partners. These service providers receive only the information necessary to perform their services and are required to protect your information. We are not responsible for the privacy practices or content of third-party websites that may be linked from our website.
Data Security
We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, misuse, disclosure, alteration, or destruction. These measures include secure SSL encryption, restricted access to customer information, secure payment processing, and regular monitoring of our systems. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is completely secure, and therefore we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to provide our products and services, complete transactions, fulfil legal, tax, accounting, and regulatory obligations, resolve disputes, and enforce our agreements. Once your information is no longer required, it will be securely deleted or anonymised where appropriate.
Customer Rights
Subject to applicable laws, you may have the right to access the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information, withdraw consent for marketing communications, request a copy of your personal data, or object to certain processing activities. To exercise any of these rights, please contact us using the information provided below.
Marketing Communications
If you subscribe to our newsletter or promotional communications, we may send you updates regarding new products, special offers, and promotions. You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.
Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected without appropriate consent, we will promptly delete such information.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or operational needs. Any changes will become effective immediately upon posting on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.