Returns & Refunds
Return Eligibility
You may request a return within 7 days of receiving your order, provided that:
- The product is unused and unworn.
- All original tags and packaging are intact.
- The item is returned in its original condition.
- The original invoice or proof of purchase is provided.
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Products that have been used, washed, or damaged after delivery.
- Items without original tags or packaging.
- Gift cards or promotional items.
- Products marked as Final Sale or Non-Returnable.
Return Process
To initiate a return, please email info@ziorn.com with:
- Your Order Number
- Reason for the return
- Photos of the product (if damaged, defective, or incorrect)
Our support team will review your request and provide further instructions.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Exchanges
We offer exchanges for:
- Incorrect size (subject to availability)
- Wrong product received
- Manufacturing defects
If the requested size is unavailable, you may choose a refund or store credit, subject to approval.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by emailing info@ziorn.com with your order number and clear photos of the product. After verification, we will arrange a replacement, exchange, or full refund at no additional cost.
Return Shipping Costs
- If the return is due to a damaged, defective, or incorrect item, ZIORN will cover the return shipping costs.
- If the return is due to a change of mind or an incorrect size selected by the customer, the customer may be responsible for the return shipping charges unless stated otherwise.
Order Cancellation
Orders may be cancelled only before they have been dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.
Contact Us
If you have any questions regarding shipping, returns, refunds, or exchanges, please contact us at:
ZIORN
Email: info@ziorn.com